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General Experience
How satisfied are you with the support you received?
Very Satisfied
Satisfied
Mixed
Dissatisfied
Very Dissatisfied
How easy was it to get in touch with our support team?
Very Easy
Easy
Mixed
Difficult
Very Difficult
How quickly was your issue resolved?
Very Fast
Fast
Regular
Slow
Very Slow
Communication & Helpfulness
Was the support team friendly and professional?
Yes
No
Did the support team understand your issue clearly?
Yes
No
How well did the support team explain the solution to your issue?
Very Well
Quite Well
Indifferent
Poorly
Very Poorly
Resolution & Outcome
Did the support team resolve your issue to your satisfaction?
Yes
No
If your issue wasn’t resolved, what could we have done better?
How likely are you to contact our support team again if needed?
Very Likely
Likely
Undecided
Unlikely
Not At All
Overall Improvement
What could we do to improve our support service?
Do you have any additional feedback or suggestions?
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