Guides > Managing Staff Information > Resetting Password

Resetting Password

Instructions

From the main login page select the option 'Forgot Password?'

Enter your email address into the field and select the 'Reset Account' button.

The system will now send you an email with a link to reset the password and a unique code to enter for security

NB: If you don't receive the email check your Junk/Spam folder or whether it is being blocked by your IT team

Actions

Accessing the reset screen

Open the Reset Password email that has been sent to you and select the 'Click Here to Reset Password'

Make a note of the Code in the email

Using the reset screen

Once the reset screen opens you will be asked to enter the following

  1. Login name - Enter your email address
  2. Unique Code - This is the code from the reset email you received
  3. New Password - The new password needs to be of Medium Strength and not been used before
  4. Confirm Password - Re-enter password

Then click the Sign In button.

If this fails you will need to contact the administrator at your organisation, and they can reset the password in the background, this could happen if the user is inactive, or they have failed to click the link in time, or if the user has generated more than one reset email, etc.